Effective Date: 06 June 2025
App Name: Youvan
Company Name: BioHeaven 360
Contact Email: info@bioheaven360.com
1. Introduction
At BioHeaven 360 (“we”, “us”, or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our mobile application, Youvan, available on the Google Play Store.
By using our app, you agree to the terms outlined in this policy.
2. Information We Collect
We may collect the following types of personal and sensitive user data:
a. Personal Information
- Name
- Email address
- Phone number
- User IDs
b. Sensitive Information
- Photos and media files: Used to enable features like uploading profile pictures, journaling, or sharing progress
- Health-related information: May include data you track in the app such as mood, activity, or lifestyle factors to support wellness features
- Uploaded documents or files: Used for securely storing wellness or health-related documents, if applicable
c. App & Device Information
- App performance data (e.g., crash logs, speed reports)
- User interaction data (e.g., screens visited, features used)
- Device information (e.g., device type, OS version, system settings)
3. How We Use Your Information
We use the information we collect to:
- Provide and improve app functionality
- Personalize and enhance your user experience
- Send support messages, updates, and important notifications
- Monitor app performance and fix issues
- Comply with legal and regulatory obligations
4. Sharing of Information
We do not sell your personal information. We may share information:
- With trusted service providers who help us operate and maintain the app (e.g., cloud services, analytics providers)
- When required by law or legal process
- With your consent, or as otherwise disclosed at the time of data collection
All third-party service providers are required to protect your information in accordance with this Privacy Policy and applicable laws.
5. Data Retention
We retain your information only as long as necessary to provide services or fulfill legal obligations. After that, data is deleted or anonymized.
6. Security
We take data security seriously and use technical and organizational measures to safeguard your information. However, no method of electronic transmission or storage is 100% secure.
7. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your information
- Object to or restrict how we use your data
- Withdraw your consent at any time
To exercise these rights, contact us at: info@bioheaven360.com
8. Children’s Privacy
Youvan is not intended for children under 13 (or under 16 in applicable regions). We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we will notify you through the app or other communication channels. Continued use of the app after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Company: BioHeaven 360
Email: info@bioheaven360.com
App: Youvan